Nominated for the University-wide Outreach and Service Award, Penn State University, University Park PA, Spring 2001

Outreach-Based Instruction

LECOM: Spring 1998, 2000

Supervised undergraduate student advertising and marketing strategy projects with firms and community organizations :

2000:
Ramada Inn
Residence Inn
EconoLodge Hotel
Famous Hair
Orthopaedic Surgeons
Ruby Tuesday
Fireside Gallery
Hooters
Library Usage and Satisfaction (survey)

1999:
Super 8 Motel
Quick Fill/Red Apple
Erie Playhouse Theatre
Red Lobster
Nautilus Health Club
EconoLodge Hotel
Erie Art Museum
YMCA
Bank Service Quality in Erie PA (survey)

1998:
Better Baked Foods
Restaurant Service Quality (survey)


Supervised graduate student consulting/research projects with firms and community organizations:

2006:
Comfort Care and Resources Inc.; WQLN, and Creekside Grill (Erie)

1999:
Better Baked Foods

1998:
Erie Insurance Group

1997:
Country Fair, Inc.


Consulting

Ministry of Health and Family Welfare, 2003

Erie Community Foundation, 2002

Fulbright Senior Specialist, 2002

Erie Community Blood Bank, Erie PA, 1999

Better Baked Foods, Erie PA, 1998

Jones's, Erie PA, 1998


Supervising Faculty Member for Student Research:

Sigma XI Undergraduate Student Research and Creative Accomplishment Conference, Penn State Erie, Erie PA:

What Explains Customer Satisfaction in Bruno's? Amy Caskey, Bretten Folga, Eve Savelli, and Jill Vroman.  2005

Resistance and Customer Satisfaction during the Computer Purchase Process. Shannon Farley, Cayla Javor, Jenny Kaleta, and Courtney Kaplin. Runner-up Oral Presentation – Business and Economics.  2005

How Salespeople ARelate to Customers: A Study on the Effects of Salesperson Behavior and Service Quality on Overall Customer Satisfaction in the Bangladesh Retail Environment. Jennifer Smialek.  2003

Customer Satisfaction in the Hospital Industry. Dane Youkers. Runner-up Oral Presentations: Economics and Marketing. 2003

An Explanation of Why Customer Satisfaction Has Important Strategic Implications for the Restaurant Industry. Carolyn Conway. Runner-up Oral Presentation—Business and Humanities, 2001 Penn State Behrend, Spring 2001

Determinants of Satisfaction with Library Services. Heather Green, Spring 2001

Employee and Customer Satisfaction of the Red Apple Convenience Store Chain. Carolyn Conway. First place, Behrend Undergraduate Research Conference, Penn State Erie PA, March 2000

Behrend Undergraduate Research Conference, Penn State Erie, Erie PA: 2001: Heather Green, Carolyn Conway 2000: Kerri Bieliski, Cynthia Sanner


Participation in Community Affairs

Attended interfaith meeting, Mercyhurst College, Erie PA, December 4, 2001

Participated in Tolerance March with Erie community, September 2001

Attended Tolerance Forum, Penn State Erie, Erie PA, September 28, 2001

Bangladesh American Association of Western Pennsylvania, member, 2000

India Association, member, 2000

Islamic Association of Erie, Managing Committee member, 2000

Diabetic Association of Erie. Adviser on fund raising, 1998


Service to Public and Private Organizations

Bangladesh Development Initiative. Adviser, Pittsburgh PA, 1992-; vice president, 1999-

Advisor to Democracywatch, an organization in Bangladesh dedicated to democratic institution building in Bangladesh, 1998

Erie Insurance: Presentation of research results on use of internet by insurance agents, 1998


Participation in Seminars and Workshops

When Doctors Fail: Improving and Sustaining “Medical Care” Quality in Bangladesh . Presenter. Qcare Seminar Series and the Department of Health Policy and Management, Harvard School of Public Health, Boston MA, May 2005.

Healthcare in Bangladesh : Some Perspectives. Presenter. Fulbright Conference of Scholars, American Center of the United States Embassy, Dhaka, Bangladesh , May 2004.

Research Methods for Business and the Social Sciences: The Art of Survey Research. Seminar presenter, Center for Research in Business Economics and Technology, East West University , Bangladesh , January 2004.

Policy Regulation and Governance in Healthcare: British Council,

Northern Ireland health and Social services (NiCare) and Department of International Development (DFiD ), United Kingdom . Group report presenter, International Conference on Public-Private Partnership in Healthcare for the Poor and Disadvantaged, Dhaka, Bangladesh, 2003.

Private Public Partnership and System Deficiencies. Session chair, Northern Ireland health and Social services (NiCare) and Department of International Development (DFiD), Dhaka , Bangladesh , 2003.

Telephone sector, public transportation, and nationalized commercial bank. Session organizer, CERBET, East West University , Dhaka , Bangladesh , December 2003.

Nurturing Quality Higher Education in Bangladesh . Keynote speaker, International University of Business Agriculture and Technology workshop, Bangladesh , December 2002.

Marketing session chair, Hawaii International Conference on Business, Honolulu HI , June 2002.

Marketing/Management session chair, Hawaii International Conference on Business, Honolulu HI , June 2002.

Building Learning Communities. Presenter, Bangladesh Rural Advancement Committee, Dhaka University, Dhaka Bangladesh, August 2001

International Seminar on Good Governance. Participant and commentator, Ministry of Local Government, Rural Development, and Cooperatives and United Nations Development Program, Dhaka Bangladesh, August 1998

Premier FastTrac I and II Certified Instructor Training. Attendee, Penn State Erie, Erie PA, January 1998

Fourth Annual Fast-Trac National Training Conference. Participant, Entrepreneurial Education Foundation and the Center for Entrepreneurial Leadership—Ewing Marion Kauffman Foundation, Denver CO, October 1997

U.S. and Bangladesh: Increasing Intellectual Linkages. Discussant and session rapporteur, American Institute for Bangladesh Studies, University Park PA, October 1997

AACSB Workshop on Business Schools and Entrepreneurship. Attendee, AACSB/Case Western Reserve University, Cleveland OH, June 1997


Speaking Engagements

Religious and Social Conflict and Economic Development in South Asia.  South Asia Program, Cornell University, Ithaca NY, September 2005

Satisfaction with Bangladeshi Healthcare: A User's Perspective.  North South University, Dhaka, Bangladesh, March 2005

What American Professors Expect from Students. American Center of the United States Embassy, Dhaka , Bangladesh , May 2004

When Doctors Fail…Perspectives on Healthcare Services in Bangladesh . Cornell University , Ithaca NY , November 2004

Research Adda: Creating Knowledge Zones and Learning Communities. East West University , Dhaka , Bangladesh , June 2004

Knowledge Generation and the Engaged University: A Plea to Build Learning Communities. International University of Business, Agriculture, and Technology, Bangladesh , June 16, 2004

MBA Orientation. Chief Guest, East West University, Dhaka, Bangladesh, May 2004

Creating Knowledge Zones and Learning Communities. East West University, Dhaka, Bangladesh , December 2003

Building Learning Communities. Bangladesh Rural Advancement Committee, Dhaka University , Dhaka , Bangladesh , August 2001

Measuring Service Quality in the Health Care Sector. Directorate of Health, Ministry of Health and Family Welfare, Dhaka Bangladesh, August 1999

Health Care Service Quality. Center for Policy Dialogue, Dhaka Bangladesh, July 1999


Membership in Professional Societies

Atlantic Marketing Association, 2001; 1997-99
American Marketing Association, 1999; 1989-1992
Association for Global Business, 1997; 1995; 1990-91
Literati Club, 1994
International Management Development Association, 1993
Bangladesh Development Initiative, 1992-